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Customer Service and Claims Administration

Our customer-focused process, combined with our team of dedicated relationship managers and seasoned service professionals, provide our partners and customers with exceptional service.

 

Our claims adjusters have an average of 15 years of industry experience. In addition, we encourage ongoing mechanical and service training programs for our representatives. This depth of experience and commitment to our customers allows us to provide first class service and fast, effortless claims handling. Claims processing typically takes just a few minutes from start to finish. Callers experience a 50-second average speed of answer with call resolution in as little as five to ten minutes.

 

We provide timely and convenient claims disbursement. Express payment options include credit card and direct deposit which allow the dealer or licensed repair facility to process a claim and receive funds without ever making a phone call. Payment by check is also available.

 

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